Frequently Asked Questions
Answers to common questions about our technology support and business solutions.
1. How fast can you get new employees set up?
We can have new hires ready to work on Day 1. This includes email setup, device configuration, shared folder access, and all necessary apps—typically completed in under a day.
2. What's your response time for tech support?
Our "one call and it's fixed" approach means most issues are resolved within hours, not days. We handle everything from printer problems to weird computer glitches without derailing your workday.
3. Will we lose emails during a domain migration?
Never. We ensure zero-loss email migrations with clean cutovers to professional work email on your domain. No downtime, no bounce backs, and bulletproof deliverability with proper SPF/DKIM/DMARC setup.
4. How do you handle file sharing and collaboration?
We set up shared drives and team spaces that "just work." Everyone finds the right file the first time, with clear access rules to protect sensitive documents while keeping projects moving.
5. Can you help with workflow automation?
Absolutely. We create automatic reminders and alerts tied to due dates and milestones, plus inbox-to-task automations that turn emails into trackable to-dos and weekly summaries.
6. What about security without killing productivity?
We set up MFA and least-privilege access without slowing down your team. Plus phishing-resistant email settings and simple team training to reduce risk while maintaining efficiency.
7. How do you handle documentation and ownership?
We create easy SOPs and checklists so processes survive vacations and turnover. Everything is clearly documented with "who owns what" mapped out—no more tickets bouncing around.
8. Can you help with app launches and updates?
Yes. We get your internal tools or portals live quickly with proper deployment, versioning, and easy updates. Clear staging to production processes ensure changes don't break what's already working.
9. Do you work with ecommerce and retail operations?
We support clean product listings, consistent data, and smoother vendor workflows with retailers. Clear placement and reporting so you know what's moving and why.
10. How do we get started?
Simply contact us with your tech challenges and we'll show you how to solve them. We'll get back to you within 24 hours.
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